Overview
Reseller Adopt refers to the Agent as the outcome of the JavaScript code installed in the Partner's application because it handles all front-end data collection and renders the Guides. The Pendo Agent supports and is tested to work with the following browsers:
- Internet Explorer 7+ (including Microsoft Edge)
- All versions of Chrome, Safari, and Firefox since 2010
The Reseller Adopt Application (or user interface) is anything that is accessible at adopt.pendo.io or the Partner's custom hostname (CNAME). Reseller Adopt’s application supports and is tested to work with the following browsers:
- Microsoft Edge (latest version)
- Chrome (latest version)
- Firefox (latest version)
- Safari (latest version)
To update an outdated browser, here's a handy site with all the latest versions
For the Visual Design Studio
The Visual Design Studio is the tagging and guide-authoring interface that launches over or next to your application. The Visual Design Studio runs on the following browsers:
- Microsoft Edge
- Google Chrome
- Mozilla Firefox
- Safari
Chromium Samesite Cookie Update
Chromium is an open-sourced project that powers the Google Chrome and other modern web browsers. Chromium recently implemented a security update that impacts the way cookies are allowed on sites that use http (https sites are unaffected). This update removes the use of cookies that requests `SameSite=None` attribute that are not marked `Secure` (ie. an `http` site).
Read more about Chromium's Same-Site timeline or their original blog post covering this update.
Chrome issued an update to notify their users that version 80 would include this same update and was set to go live Feb. 4th, 2020. Learn more about this update for Pendo.
Chrome
As of January 4, 2024, Google Chrome started restricting third-party cookies, which also sometimes affects local storage. This can prevent you from tagging and creating guides in Pendo unless you enable third-party cookies. For more information, see Agent cookies and local storage.
Pendo Designer In Safari V. 13.0.4+
Safari implemented a different security called Intelligent Tracking Prevention (ITP) to restrict sharing cookies between first and third party apps. As of Feb. 20, 2020, ITP (version 2.3) is included in Safari on macOS for Catalina, Mojave, and High Sierra. ITP prevents Pendo from launching the Guide Designer because we leverage cookies to launch the Designer over your application.
Currently, the Visual Design Studio isn't supported in Safari version 13.04 and above. You can still access and use the Pendo Visual Design Studio from a different supported browser.