There are two user types in Pendo Adopt: Administrator and User. Managing users is done in the Settings section, and then selecting Team from the tabs.
Currently, there is only one Administrator per account. Only Admins have the ability to invite and remove users. Both Admins and Users have the ability to create and publish guides, and view analytics.
Note: Admins are managed from the Partner level and can only be changed by the Partner. Reach out to your Partner contact to request an Admin change.
Select the "+ Invite User" button to invite a new user.
Then enter the team member's email to send the invite.
Users will receive an email from "firstname.lastname@example.org" with their invitation to create an account unless the Adopt Partner has opted into custom brand settings and has updated the custom domain. In which case, the email will be from "no-reply@customdomain".
Warning: Be sure to advise your customers to have their IT teams allow this email address through filters. Sometimes a "no-reply" email is automatically blocked or filtered to spam.
If a user mentions they did not receive their invitation, Admins are able to re-send the invite right from the UI. Hover over the right side of the user row and select the paper airplane icon.
Removing users is as simple as hovering over the right side of the user row and selecting the trash can icon.
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