Application Usage is the second tab in the Analytics page of the Reseller Adopt UI. It provides a holistic overview of your users’ activity. Each section gives you a particular insight into the behavior of your users while using your application.
The different views in this tab can be filtered by segment and time frame. You can apply the same segments you use for guide targeting.
With the Application Usage dashboard you can view:
- Top Pages and Top Features
- Visitors Over Time
- Page & Feature Usage Over Time
- Page and Feature Use By Visitor
- A list of Visitors to your Applications
There are three global filters at the top of the page. These filters change what data you see across the Reseller Adopt UI.
The first dropdown menu allows you to segment the data. You can use existing segments or create a custom segment, such as a segment for certain functions or departments in your organization.
The second dropdown menu allows you to specify a date range. "Last X days" means "Last X complete days," which doesn't include today, since today is only a partial day.
The third dropdown menu allows you to select one or more applications. Select the checkboxes next to the applications you want to change the analytics by. You can search for applications using the search box at the top of the dropdown menu. Selected applications appear at the top of the dropdown list to make them easy to find and deselect as needed.
Note: If there should be more than 1 application, the Reseller Partner must provision those additional Application(s) via their Pendo Engage Subscription
The Top Pages section shows you which Pages are receiving the most views. Number of Views refers to the total number of Page views from all visitors within the segment and date range specified at the top of the Reseller Adopt UI.
If you want to see more analytics about your top Pages, select View All Pages in the top right of the section. This takes you to the Pages tab of Analytics, where you can find more in-depth analytics for each of your Pages. In the Pages tab, you can also search for Pages by keyword or URL, and add more Pages.
The Top Features section shows you which Features are receiving the most clicks. Number of Clicks refers to the total number of clicks on the feature from all visitors within the segment and date range specified at the top of the Reseller Adopt UI.
If you want to see more analytics about your Top Features, select View All Features in the top right of the section. This takes you to the Features tab of Analytics, where you can find more in-depth analytics for each of your Features, so long as those Features have click data.
Visitors Over Time Over All Apps
This Visitors Over Time Over All Apps section displays how many visitors accessed your applications based on the date range you've specified in the filter at the top of the page. This visualization is meant to give you a snapshot of your users' activity.
The X-axis of the graph changes based on your date range. For example, if the range is set to Yesterday, the X-axis of the graph displays hourly increments; if the range is set to Last 90 Days, the X-axis displays weekly increments.
You can hover over each data point in the graph to view additional information.
Page & Feature Usage Over Time
The Page & Feature Usage Over Time section provides a visual comparison of Features and Pages over time. Each Page and Feature included in the visualization is represented by a different color. You can add and remove Pages and Features using the + Manage Pages and + Manage Features buttons in the top-right of the visualization. If there are no Pages or Features in the visualization, these buttons instead read + Add Pages or + Add Features, respectively.
You can change the time-based increments across the X-axis. Choose between Weekly and Monthly from the dropdown menu in the heading for this section. You can also change what metric the visualization shows. Choose between Views/Clicks and Visitors from the dropdown menu next to the time-based increments.
Page Use By Visitor
Based on the Pages you've configured in the Pages tab, The Page Use by Visitor visualization shows you the number of visitors per Page (X-axis) and the average number of views each Page received (Y-Axis).
When you hover over a dot on the graph, it displays the number of visitors and average number of views per visitor. Pages can be toggled on and off by clicking on the Page name on the X-axis.
Feature Use By Visitor
Based on the Features you've configured in the Features tab, The Feature Use by Visitor visualization shows you the number of visitors that interacted with Features (X-axis) and the average number of clicks each Feature received (Y-Axis).
When you hover over a dot on the graph, it displays the number of visitors and average number of clicks per visitor.
The Visitors section lists all the users that have visited an application. It shows you how many days each user has been active and how many events they have interacted with. You can sort the list alphabetically by name.
If you want to rearrange the columns or add other columns to the table, select the Manage Columns icon () in the top-right of the section. Your column options include your metadata fields to help you to identify and analyze who a visitor is, where they're located, and so on. Potential metadata fields you can add include Email, Language, and Department.
If you want to download an excel spreadsheet of the data in the Visitors section, select the Download CSV icon () in the top-right of the section.