There are a few possible reasons for a preview error. If you get a preview error:
- Check that you've opened the preview on the page that the Guide begins. The modal remembers the last URL that was input there and doesn't automatically know on which page the Guide is supposed to open.
- Check that the element your Guide is positioned to is present on the page. Ensure that you're using the correct URL when openingthe preview.
- In situations involving multiple Accounts, ensure that you preview the Guide in the correct Account. You might be previewing the guide in an Account that the Guide wasn't created in. This is common with apps using subdomains for development and testing. Using the
pendo.getAccountIDcommand in your console allows you to see which Account corresponds to the URL you're supposed to be seeing the Guide on. Compare that Account ID to what's been enabled in the Pendo Adopt settings where you manage Accounts. (If you're an end-user, ask your Support team to help you validate this.)